2014

Silver Line bus route opens in Grand Rapids.

Heart of West Michigan United Way enhances services for veterans and low-income workers. ALICE data is released in Michigan and shows that 39 percent of people in Kent County struggle to meet their basic needs. 211 becomes a statewide resource center and receives 67,000 calls from people in Kent County. Human Centered Design techniques are used to increase creativity and collaboration among United Way's partner agencies.