2-1-1 is Here to Help.

GET CONNECTED.

Whoever you are, whatever your needs, 2-1-1 makes it easy to find food, shelter, utility assistance, disaster recovery, childcare, transportation, and more.

DIAL 2-1-1

Call 2-1-1 or 1-800-887-1107 to get connected to resources.

24/7/365

LIVE CHAT

Chat online with a trained information and referral specialist.

Monday–Friday 7 a.m.–7 p.m.

EMAIL

Email 2-1-1 to learn about helpful services in your area.

Monday–Friday 7 a.m.–7 p.m.

TEXT

Text your zip code to 898211.* Standard message and data rates may apply.
Monday–Friday 8:30 a.m.–5 p.m.

STATEWIDE RESOURCES

Search the Michigan 2-1-1 database for more than 27,000 statewide programs.

YOU MAY QUALIFY FOR no cost
Tax Prep

Kent County Tax Credit Coalition (KCTCC) can help you complete your income tax return and apply for the Federal Earned Income Tax Credit (EITC), a refundable federal income tax credit. U.S. citizenship is not required, but you must file a tax return to claim your credit. 

Thousands of Services. One Call.

United Way's 2-1-1 connects people to thousands of services in 15 counties: Antrim, Barry, Benzie, Grand Traverse, Ionia, Kalkaska, Kent, Lake, Leelanau, Mason, Mecosta, Montcalm, Newaygo, Oceana, and Osceola. Services include food, shelter, utility assistance, disaster recovery, childcare, transportation, and more. Whoever you are, whatever your needs, 2-1-1 makes it easy to find help for yourself, a neighbor, or a loved one.

*Please note that 2-1-1 is an information and referral service and does not provide direct services or financial assistance.

To learn about Heart of West Michigan United Way’s impact in our local community (including 2-1-1) visit our how we help page.

Need utility assistance?

State Emergency Relief (SER)

Apply for State Emergency Relief (SER) through MIBridges. Qualifying through SER will allow someone to access the Michigan Energy Assistance Program (MEAP). People who would like to fill out a paper copy can print one here or go to the MDHHS office at 121 Martin Luther King Boulevard, Grand Rapids, MI 49507 to fill one out.

If qualified through MDHHS, other supplemental resources may be available. Agencies that provide this assistance include Kent County Community Action, The Salvation Army, North Kent Connect, True North, Kent County Veteran Services and Senior Neighbors 

Affordable Payment Plans

Enroll in an Affordable Payment Plans through Consumers (Consumers Affordable Resource for Energy, or CARE) and DTE (Low Income Self Sufficiency Program, or LSP). Both require applying for SER first.

MENTAL HEALTH RESOURCES

 

NATIONAL SUICIDE PREVENTION LIFELINE

Suicide Prevention Lifeline: 1-800-273-8255

Lifeline Chat is a service of the National Suicide Prevention Lifeline, connecting individuals with counselors for emotional support and other services via web chat. All chat centers in the Lifeline network are accredited by CONTACT USA. Lifeline Chat is available 24/7 across the U.S.

 

STRUGGLING? THESE RESOURCES CAN HELP

The agencies are set up to provide services by phone or teleheath. An on-site assessment is available for those in a life-threatening situation.

Network180: 616-336-3909

Pine Rest: 800-678-5500 or 616-455-9200

Forest View: 800-949-8439

Arbor Circle: 616-456-6571

The Michigan Department of Health and Human Services: 1-888-PEER-753 (888-833-7753)
Peer-run warmline for Michiganders. Open seven days a week 10 a.m.—2 a.m.

Headspace: Collection of meditation, sleep, and movement exercises

Salvation Army Compassion Hotline: 616-742-9199
Open seven days a week 9 a.m.—9 p.m. seven days a week for individuals needing to talk, share, and ask questions.

 

Funding Partners

2-1-1 is funded in part by the Kent County Department of Health and Human Services and Kent County Senior Millage through the Area Agency on Aging of Western Michigan.

2-1-1 is committed to diversity and adheres to a strict anti-discrimination policy.