Meet Chris, One of the Volunteers Securing Millions in Tax Credits for Kent County Families


“Doing a tax return’s like doing a story problem, and how much fun is that?”

Chris MacDonald knows a lot about story problems. A former high school math teacher with over 15 years’ experience as a volunteer tax preparer, she is one of those rare individuals who actually enjoys filing taxes.

Each year, Chris and her fellow IRS-certified volunteers help thousands of people who earn $55,000 or less file for free. Here in the Grand Rapids-area, the service is coordinated by the Kent County Tax Credit Coalition, a program of Heart of West Michigan United Way.

Some of Chris’ clients have been coming to her for years. That’s in large part because she’s a joy to be around, but it’s also because she can find tax credits, like the Earned Income Tax Credit and Child Tax Credit, that put money back in their pockets.

“The government likes kids,” Chris explains. “So since the government likes kids, we like kids, and that helps a lot getting people back higher returns.”

For some filers, especially parents working low-wage jobs, those tax credits are badly needed. They can use that money to cover shortfalls in rent or utility bills.

It’s not only people in poverty who can benefit. Chris sees many clients who could be considered middle-income but fall below the ALICE threshold, meaning they struggle to afford the basics like food, housing, and transportation.

“If you’re in a job where your employer doesn’t provide healthcare and you’ve got to buy it, it gets pretty expensive,” Chris says.

By providing free tax preparation and ensuring that they receive all the tax credits and deductions they’re entitled to, Chris and her fellow volunteers help those families fill the gap.

Chris’ favorite part of the process is watching a client’s tax credit add up when she enters their data into her software – that and seeing how much it means to them.

“Gosh, they practically want to take you home, they’re just so excited,” she says. “And, you know, for those people, that money is gonna really make a big difference in their lives.”

Since 2002, the Kent County Tax Credit Coalition has secured over $90 million in tax credits for more than 88,000 families. For Chris, knowing she’s been part of that effort, “feels pretty good.”

To schedule a tax appointment, contact 2-1-1. Taxpayers must make $55,000 or less to qualify. If you made less than $66,000 in 2018, you can file your taxes for free online at, a service of United Way Worldwide and H&R Block.